Shipping & General FAQ

Shipping Rates

We offer pocket friendly flat fee shipping to the following locations 

  • Thailand SGD 5.00
  • Malaysia SGD 5.00
  • Indonesia SGD 25.00

We ship to the united states and other regions of the world via UPS and rates are real time rates shared directly by UPS. We do understand these rates via UPS are not the most budget friendly. An alternative here is to use freight forwarding services like Forward Buy
Note: we are in no way associated to Forward Buy and is unable to assist you in anyway with issues regarding Forward Buy or any other third party platforms. Please contact them directly for further assistance. 

Import and Local taxes
Shipping rates does not include any applicable local taxes by your countries local government. Customers are to be fully responsible for any local taxes. Should you refuse to make payment for local taxes, causing any returns or charges incurred due to your resistance to pay local taxes, we reserve the rights to hold full payment on the order. 

Where do we ship from & how long does it take?
We primarily ship parcels out of Foshan, China or Singapore. 
As we optimise our logistics team, general waiting time is anywhere between 1- 2 Weeks at the moment. 

What is my Order Status?
Please head to our Order Status Tool and enter you details for the latest updates.

Why is my order split into 2 packages?
As we ship out of multiple locations, at times we will need to split your parcels so as to prioritise delivery speed and time. 

Can I opt for a refund or exchange?
We do not accept refunds or exchange unless defective. 
In the event that we are unable to fulfill certain items of your order due to stock issues, a full refund in the form of Store Credit will be issued and shared via email. We do not offer cash refunds.

Store Credits can be used online & in-store. Store credits will be shared in the form of a promo code and can be applied and used like a promo code while checking out. 

In the event of items being sold out or unavailable due to unforseen circumstances during sales, Store credit will be issued.