Exchange Portal

Exchange Portal — Koterie
Koterie / Exchange Portal

Request an exchange

Exchanges are for size only — same item, different size.
Fill in the form and we'll get back to you within 2 business days.

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There is a S$3.00 courier charge per exchange parcel. Payment instructions will be sent to you via email once your request is approved.

Your details
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Enter a valid email address
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Delivery address
Required
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Exchange details
Required
Please select a reason

How to track your request: Once submitted, you'll receive a confirmation email with a unique ticket number — e.g. KT-00012. All updates will arrive under the same reference. Search your inbox for your ticket number at any time to find the full chain.

For urgent matters, reach out via DM on TikTok or Instagram. Please have your order number ready.

Request received

We've got your exchange request and will be in touch within 2 business days. A confirmation email is on its way.

Check your inbox for a confirmation email containing your ticket number. Search KT- in your inbox to find all updates in one place. Check your spam folder if you don't see it.